FAQS

PRODUCT INFORMATION

1. How many varieties of tea spreads do you offer?

Cashew Butter Series (No Sugar Added) : 
1. Matcha Cashew Butter
2. Houjicha Cashew Butter
3. Genmaicha Cashew Butter
 
Milk Series (Less Sugar) :
4. Matcha Milk Spread
5. Houjicha Milk Spread
6. Genmaicha Milk Spread
7. Matcha Oreo Milk Spread

2. What is the shelf life of Ceit Spreads?

• Milk Series: 8 months from manufacturing date
• Cashew Butter Series: 12 months from manufacturing date

3. How to store Ceit Spreads? Does it need to be refrigerated?

Store them at room temperature & dry place, away from direct sunlight. Do not refrigerate.

4. I have diabetes. What do you recommend?

Cashew butter series is diabetes-friendly - it’s lightly sweetened with monk fruit sweetener that will not spike blood sugar and insulin levels.

5. I'm on a keto diet. Are Ceit Spreads keto-friendly?

Our low-carb cashew butter series is keto-friendly.

6. Are Ceit Spreads dairy-free & vegan-friendly? 

Our cashew butter series is 100% plant-based & 0% dairy. Please note that our milk spread series contains dairy products, which are not suitable for vegans.

7. Does Ceit Spreads contain cholesterol?

All our products contain 0 cholesterol.

8. Are there any preservatives, colouring and flavouring in Ceit Spreads?

All our products are made with natural ingredients. There’s no preservatives, colouring and flavouring.

9. Why is there a layer of oil on top? Has it gone bad?

This is a natural process that happens when we do not add an emulsifier ( such as hydrogenated oil ) to our products. Nothing to worry about - just give it a stir and you're good to go!

 

PAYMENT

1. What forms of payment do you accept?

We accept Online Transfer, Debit Card/Credit Cards and E-Wallet (boost, grabpay, MAE, ShopeePay, Touch n Go, Mcash, Setel, Union Pay)

 

DISTRIBUTION + SHIPPING

     1. Where do you ship?

We provide shipping within Malaysia and Singapore. For more shipping info, please visit our Shipping page.

2. How long does it take for my order to arrive?

We will process and ship out the orders within 1-2 working days. However, please note that there might be slight delays during peak seasons or promotional periods. 
• West Malaysia: 2-4 working days
• East Malaysia: 3-7 working days
• Singapore: 3-7 working days

3. How can I track my order status?

A tracking number will be sent to your email once the order is shipped.

4. How much do you charge for delivery per order?

West Malaysia: RM6.50
*FREE Delivery for orders above RM60
East Malaysia: RM10
*FREE Delivery for orders above RM100

5. Can I self-collect my order?

Yes, please select "pick-up" upon checkout. Usually available within 1  working day, notified via whatsapp/email.

Collection time: 10am - 5:30pm 

(Mon - Fri, close on weekends)

 

SHOP

1. How can I know if my order was placed successfully?

You will receive an order confirmation email once your order has been placed successfully.

2. Can I cancel/make changes to my order?

Yes, please contact us to cancel your order. Cancellation is allowed before it is shipped out.

 

RETURN OR REFUND

1. What do I do if my products arrive damaged?

Kindly provide the photos showing the:

• Airway bill
• Condition of the outer box
• Condition of the damaged products

We will then proceed with a replacement / refund as soon as possible.

   

WHOLESALE/DISTRIBUTION

1. Do you supply wholesale?

Please contact customer service at hello@ceitspreads.com or click wa.link/36x5y2 for wholesale inquiry.

 

MORE QUESTIONS?